I was in on March 10th and tried a spray tan and decided to upgrade my package to a uv & spray package and was charged a $22 upgrade fee because I had already sprayed that day for full price at $30. The next time I came in on March 17th I was told I was never upgraded yet my account was charged.
While I was away on vacation my account was supposed to be fixed. So to make a long story short my account was never fixed and after sending countless emails and making I don't know how many phone calls to customer service I've only been refunded $8 of the $22.
Now after sending them copies of my bank statement I a have received no response and have not yet received the other $14. So I'm just going to say that I'm guessing they are into the art of ripping people off and have *** customer service!!!!
Product or Service Mentioned: Zoom Tan Tanning.
Reason of review: Problems with payment.