Product: Zoom Tan Membership Clear all filters (0 of 81 reviews match)
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Proctor & 41 Sarasota, without notice, sent texts that as of today, will be CLOSED for on Saturdays & Sundays. Mon-Fri will close at 7pm instead of 9:00pm .... I signed up specifically because of Weekend and Later Weekday hours. RIP OFF. WILL BE CANCELING...
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Anonymous
Anonymous

You do know that there are other Zoom Tan locations that have regular hours open in that area... This complaint is pretty ridiculous.

Anonymous
Anonymous

I AGREE! SO VERY VERY PISSED ABOUT THAT. GAVE US NO WARNING AND NOW I NEED TO CANCEL MY MEMBERSHIP AND CAN NOT FIND A 800 NUMBER TO CALL CAUSE I CAN NEVER MAKE IT BY 7:00. ...

Product
Zoom Tan Membership
#646385
So i cancelled my membership on 5- 3 -2015 as instructed by zoom tan staff.zoom tan has charged my account 39.99 for the month of may services...I am not rendering any service from zoom tan for the month of may...I want the 39.99 refunded back into my account.i paid...
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Product
Zoom Tan Membership
#630469
Several diff times I have gone befor work only to find the employee is late and this have been more then 3 times. I pay occurring every month and only go 2-3 times every 4-5 weeks because hours are inconvenient due to my schedule but when I did take a break to go from...
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Anonymous
Anonymous

You can't really complain their hours not being ideal for you. But if they're not open during the hours they're said to be, call the 800 number and complain. They won't give y...

Product
Zoom Tan Membership
#599546
Fraudulent text offer on daily special - so i logged on to my 'account' and sent a message stating for them to cancel my monthly membership because of my disappointment in their misleading daily 'offer'. Today I got a text to please call them. I called, they claimed to...
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Anonymous
Anonymous

You people are complaining are about as smart as a rock!!! REALLY? It's not Rocket Science. Anytime, at any place when you have your credit card being automatically deducte...

Mary2015
Mary2015

MY customer service person Stephanie took care of my credit card problem within a couple of hours.

1.3
Product
Zoom Tan Membership
#564745
I was told I could cancel my membership when ever I wanted to. I asked the staff what date to come in by so I wasn't charged another months dues I didn't want to tan any longer. I came in and she said ooops they already deducted your dues at 3am this morning soooooo...
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Anonymous
Anonymous

Why are you obligated to a gift card? You signed a contract. You were informed of the contract. And even if you don't remember said contract, you were givin a copy of said con...

1.0
Product
Zoom Tan Membership
I didn't like
  • Only eft subscription
  • Lack of support from 800
  • Being lied to
#551861
Consumer beware of Zoom Tan business! I have tried to cancel my membership for months! Their website will not permit access to cancel. then i called & was on hold for 20 min & 35 Sec! After explaining that i want to cancel & cannot go to their establishment...
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Product
Zoom Tan Membership
#516720
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Zoom Tan Membership Review

Liverpool & Camillus New York Bulbs only changed when blown. many beds have had multiple bulbs out for 3 wks plus and the maintence man hasn't showed up to change out. extremely dull bulbs. cancelling membership I've had for 2 yrs +
Product
Zoom Tan Membership
#504906
Website says no catches, no commitments, and no contracts. My child who is under 18 (in NY) allegedly signed a contract with them so she got charged for a month of tanning she never even used. Customer service is not pleasant. They will argue you with you on the phone...
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Anonymous
annonymous

thats against the law - she can't tan under 18 in NYS

Product
Zoom Tan Membership
#499699
I liked the services and most of the girls in the salons but zoom tan itself and the "customer service" is atrocious. They make everything extreeeeeeeeemely difficult. They don't EVER give refunds (against comp policy - I've never heard of such a thing), so if you are...
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Product
Zoom Tan Membership
#480222
I purchased a Zoom Tan monthly membership over a year ago and was informed that their cancellation policy involved me having to come into the store to cancel. I was fine with that and went ahead and signed up. A few months later I was getting to busy with school and...
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Anonymous
notgappytowait

My only comment is. Is I joined so I could mainly spray tan and UV tan sometimes. Today they offered free spray tanning to the public or for members to pass to their friends...

Anonymous
Anonymous

dumb

Product
Zoom Tan Membership
#369900