I was a customer of Total Tan in Erie, PA for 20 years! When I hear Total Tan was bought by Zoom Tan I was devastated!
Everyone knows what a horrible company Zoom Tan is! I immediately told the girls at the front desk that I wanted to cancel my package. I was told that I would need to go to Zoom tans website in order to cancel. When I did this it asked for my drivers license.
Well I don't have one and I never gave it to Total Tan so I spoke with someone in customer service. The Zoom Tan customer service then told me I had to go into the salon to cancel. And this went round and round. Finally, I was told (from a TT employee that had no idea what was going on due to the sudden switch) that Zoom Tan would not have my banking information so my membership would automatically cancel as of May 1st.
Well here it is June 1st and I noticed that $21.95 had been taken out of my bank account!! Not only that, another $21.95 was taken out on May 3rd!!! My contract was with Total Tan NOT Zoom Tan!!!! Zoom Tan has NO right to take my personal information!!!!
So I called my local Total Tan that I use to go to and I get Zoom Tan customer service. Those people are totally useless!!! I spoke with an Amanda and as I tried to tell her my situation I was told to stop talking so that she could talk! And as I attempted to explain what happened she continuously interrupted me!!!
And even told me she was going to just hang up on me!!! She then proceeded to tell me that Total Tan had rolled my my information over to Zoom Tan!! WHAT?!?!? More like zoom Tan took my information in order to line their pockets!!!
Nevertheless I contacted my bank and they have reversed the charges and are now doing a full investigation on this incident! I have also contacted the BBB and other consumer companies to have Zoom Tan investigated! This company is FRAUD!!! I never signed a contract with Zoom Tan nor did I give them my permission to take money from my account!!!
None of the customers were ever notified about the switch until it happened and we weren't given the choice to sign a new contract with Zoom Tan or to just leave!!! Zoom Tan is one of the most shady and fraudulent companies I've ever experienced!
I'm so glad I knew better from the beginning and I hope others can see the type of "company" they're running! GET OUT WHILE YOU CAN AND REPORT THEM ASAP!!!
Product or Service Mentioned: Zoom Tan Membership.
Reason of review: Return, Exchange or Cancellation Policy.