Product: Zoom Tan Customer Care Clear all filters (0 of 68 reviews match)
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I had the worst experience at the zoom tan in Naples Florida across the street from coastland Center mall. I left my keys in the room where I tanned, walked out to my car and realized it, walked back in and the very inexperienced and extremely rude girl said that she...
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4.0
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Zoom Tan Customer Care
#1253845
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Zoom Tan - Poor customer service

When I came in, there was nobody here, customers or workers. I wanted to write my name down, but there was nowhere to do so. Then, when an employee finally showed up, there were a bunch of customers and their names were written in front of mine... then she rolled her eyes at me when I asked why.
3.5
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Zoom Tan Customer Care
#1248626
However, if she, as a minor, had walked in and said she was 15 she would have received services no questions asked, no need to prove age. Am I the only one that thinks this is crazy? Why the need for photo id? I called Zoom Tan corporate to ask about this ridiculous...
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1.0
Product
Zoom Tan Customer Care
#1247510
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Zoom Tan - Not honoring wait list

I was waiting for a room and the worker called someone who she knew before me for the same type of tan.
Product
Zoom Tan Customer Care
#1242453
Since Zoom Tan took over there's 5-6 people waitin everytime I go in there no matter what time of day it is.I asked the staff why there is always a line waiting to tan and their reply was because there's only ten standups.When total tan was operating,they had 35...
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Anonymous
Anonymous

Same here and very frustrating

Product
Zoom Tan Customer Care
#1219575
They robbed and hacked into my account multiple times after I closed my membership.I chose to tan elsewhere because they discriminated against me. I was told because I'm "a female" I tend to be "more messy than a male" and they "found a small piece of paper towel on...
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Anonymous
Sara

The people you were talking to at the 800 number is as high up as you can go. Those people are friends and relatives of Tony the owner, he is well aware of everything that goe...

1.0
Product
Zoom Tan Customer Care
#1210189
Every time I tried to reach them by phone to find out the life of the bulbs, I get the run around and never get a proper answer to my question.They can't even connect me to the actual place I want to speak with. It's almost like they don't even understand English but...
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Anonymous
Anonymous

That is a complete lie. They change their bulbs at LEAST 50 hours before they even need too. People try to buy their USED bulbs all the time because they have so much life lef...

Anonymous
Anonymous

They don't change the bulbs until they're dead. Which is a long time after they no longer tan you. Whole company is a scam. You're better off tanning someplace else.

2.0
Product
Zoom Tan Customer Care
#1156817
I cancelled my services in July. I was still charged for four months before I noticed. I called corporate to discuss the oversight and was fairly confident resolving it would be easy. So, just a blunder, right? Nope..."Its not our problem" said the customer service...
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Anonymous
Slynn

I never understood people who dont take responsibility for their own actions. You *** up..own it! I'm a former employee and way too many times have people complained about how...

Anonymous
Durpa

You didn’t cancel the correct way and was billed. Not their fault that YOU did not cancel the right way. You can be as {{Redatced}} as you like this is on YOU!! Take some damn...

1.0
Product
Zoom Tan Customer Care
#1152523
I WAS TOLD THAT I ONLY HAD TO PAY FOR ONE MONTH AND THEY DEBITED MY ACCOUNT WITHOUT MY PERMISSION. THERE WAS NO WRITTEN CONTRACT AT ALL. I I TRIED CALLING BACK NUMEROUS TIMES AND THEY STILL REFUSE TO CANCEL THE USE OF MY CREDIT CARD. I TRIED TO CANCEL AND THEIR...
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Anonymous
Anonymous

You want to speak to Tony Toepfer, he's the conman in charge. You could try to get into touch with Tom Golisano the billionaire who owns the company. Be sure to tell everyone ...

1.8
Product
Zoom Tan Customer Care
I didn't like
  • I did not like
#1150556
Well to just make a long story short.I tried to cancel my membership to find out they say they ran the credit card I had been using forever, to have it declined. The customer service person was rude from the start by the way. I contacted my institution immediately to...
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Anonymous
Anonymous

That sounds pretty typical. Be sure to tell your friends and family about how bad Zoom Tan is.

3.5
Product
Zoom Tan Customer Care
#1106358