Product: Zoom Tan Customer Care Clear all filters (0 of 66 reviews match)
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Zoom Tan - Poor customer service

When I came in, there was nobody here, customers or workers. I wanted to write my name down, but there was nowhere to do so. Then, when an employee finally showed up, there were a bunch of customers and their names were written in front of mine... then she rolled her eyes at me when I asked why.
3.5
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Customer service
Discounts and Special Offers
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Price Affordability
Product or Service Quality
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Value for money
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Product
Zoom Tan Customer Care
#1248626
However, if she, as a minor, had walked in and said she was 15 she would have received services no questions asked, no need to prove age. Am I the only one that thinks this is crazy? Why the need for photo id? I called Zoom Tan corporate to ask about this ridiculous...
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1.0
Product
Zoom Tan Customer Care
#1247510
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Zoom Tan - Not honoring wait list

I was waiting for a room and the worker called someone who she knew before me for the same type of tan.
Product
Zoom Tan Customer Care
#1242453
Since Zoom Tan took over there's 5-6 people waitin everytime I go in there no matter what time of day it is.I asked the staff why there is always a line waiting to tan and their reply was because there's only ten standups.When total tan was operating,they had 35...
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Anonymous
Anonymous

Same here and very frustrating

Product
Zoom Tan Customer Care
#1219575
They robbed and hacked into my account multiple times after I closed my membership.I chose to tan elsewhere because they discriminated against me. I was told because I'm "a female" I tend to be "more messy than a male" and they "found a small piece of paper towel on...
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Anonymous
Sara

The people you were talking to at the 800 number is as high up as you can go. Those people are friends and relatives of Tony the owner, he is well aware of everything that goe...

1.0
Product
Zoom Tan Customer Care
#1210189
Every time I tried to reach them by phone to find out the life of the bulbs, I get the run around and never get a proper answer to my question.They can't even connect me to the actual place I want to speak with. It's almost like they don't even understand English but...
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Anonymous
Anonymous

They don't change the bulbs until they're dead. Which is a long time after they no longer tan you. Whole company is a scam. You're better off tanning someplace else.

2.0
Product
Zoom Tan Customer Care
#1156817
I cancelled my services in July. I was still charged for four months before I noticed. I called corporate to discuss the oversight and was fairly confident resolving it would be easy. So, just a blunder, right? Nope..."Its not our problem" said the customer service...
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Anonymous
Durpa

You didn’t cancel the correct way and was billed. Not their fault that YOU did not cancel the right way. You can be as {{Redatced}} as you like this is on YOU!! Take some damn...

Anonymous
Anonymous

SAME SITUATION HERE!! WHAT IS THE PHONE NUMBER FOR CORPORATE HEADQUARTERS?I HAVE BEEN TRYING TO LOCATE CONTACT INFORMATION FOR THE OFFICE OF THE PRESIDENT OR ATLEAST CORPORATE...

1.0
Product
Zoom Tan Customer Care
#1152523
Well to just make a long story short.I tried to cancel my membership to find out they say they ran the credit card I had been using forever, to have it declined. The customer service person was rude from the start by the way. I contacted my institution immediately to...
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Anonymous
Anonymous

That sounds pretty typical. Be sure to tell your friends and family about how bad Zoom Tan is.

3.5
Product
Zoom Tan Customer Care
#1106358
I was denied service and unable to sign up for an account because I didn't have a drivers license with me. I had a passport and picture of my license on my phone but still denied service because they claim its company policy you must have a drivers license. What about...
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Anonymous
Anonymous

They want a ridiculous amount of information about you just to get a stupid tan. It takes less information to buy a gun, a car, or a house. It is going to be funny when they g...

1.0
Fayetteville, New York
Product
Zoom Tan Customer Care
#1100753
Hailey was of no help...not only did she indicate she was the supervisor and manager and its just to bad you do not have access to a computer....that's the only way we could cancel your membership..We have thousands of customers and we are not able to notify them of...
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Anonymous
Anonymous

They don't care. They just want to get that credit card so they can keep hitting it over and over again. If you use their services or not, if you're happy or not, they really ...

Product
Zoom Tan Customer Care
I didn't like
  • Very unfriendly customer service person
#1082526