Product: Zoom Tan Customer Care Clear all filters (61 of 61 reviews match)
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They robbed and hacked into my account multiple times after I closed my membership.I chose to tan elsewhere because they discriminated against me. I was told because I'm "a female" I tend to be "more messy than a male" and they "found a small piece of paper towel on...
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Anonymous
Sara

The people you were talking to at the 800 number is as high up as you can go. Those people are friends and relatives of Tony the owner, he is well aware of everything that goe...

1.0
Product
Zoom Tan Customer Care
#1210189
Every time I tried to reach them by phone to find out the life of the bulbs, I get the run around and never get a proper answer to my question.They can't even connect me to the actual place I want to speak with. It's almost like they don't even understand English but...
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Anonymous
Anonymous

They don't change the bulbs until they're dead. Which is a long time after they no longer tan you. Whole company is a scam. You're better off tanning someplace else.

2.0
Product
Zoom Tan Customer Care
#1156817
Well to just make a long story short.I tried to cancel my membership to find out they say they ran the credit card I had been using forever, to have it declined. The customer service person was rude from the start by the way. I contacted my institution immediately to...
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Anonymous
Anonymous

That sounds pretty typical. Be sure to tell your friends and family about how bad Zoom Tan is.

3.5
Product
Zoom Tan Customer Care
#1106358
I was denied service and unable to sign up for an account because I didn't have a drivers license with me. I had a passport and picture of my license on my phone but still denied service because they claim its company policy you must have a drivers license. What about...
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Anonymous
Anonymous

They want a ridiculous amount of information about you just to get a stupid tan. It takes less information to buy a gun, a car, or a house. It is going to be funny when they g...

1.0
Fayetteville, New York
Product
Zoom Tan Customer Care
#1100753
Hailey was of no help...not only did she indicate she was the supervisor and manager and its just to bad you do not have access to a computer....that's the only way we could cancel your membership..We have thousands of customers and we are not able to notify them of...
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Anonymous
Anonymous

They don't care. They just want to get that credit card so they can keep hitting it over and over again. If you use their services or not, if you're happy or not, they really ...

Product
Zoom Tan Customer Care
I didn't like
  • Very unfriendly customer service person
#1082526
Zoom tan bought out Wolff Tan 2 yrs ago and at first all seemed well....in the last 8 months the 2 closest to me have shut down, with good reason. After the zoom tan employees started, it became a joke to me and my friends about how rude & obnoxious their staff was....
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Anonymous
Anonymous

They treat their employees so poorly that ALL of their staff from corporate to their stores are looking for another job. So, they don't care about doing well with their Zoom T...

2.0
Product
Zoom Tan Customer Care
#1067342
I hate zoom tan. They do not care about the customers at all. The girls are trying hard to be nice, but say that the company is hard to work for. The only thing that the company is worried about is your credit card so that you have to buy a plan ood theirs. They do not...
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Anonymous
Zoom Tan Sux Balls

Yes the poor girls in the salons are fired if they're helpful to customers. Tony Toepfer is the insanely paranoid lunatic who runs Zoom Tan. He is absolutely terrified that so...

1.5
Product
Zoom Tan Customer Care
#1059588
I tried to contact customer service about how they charged me after cancelling my membership and for 25 days they ignored my 3 emails.After calling 7 times and waiting on hold for 20 min i finally spoke to someone. She yelled at me for "being ***" becasue I "don't...
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1.8
Product
Zoom Tan Customer Care
I didn't like
  • Unable to cancel membership
  • Lack of support from 800
  • Customer service
#1053814
I entered the location in lockport ny, few days since zoom tan purchased total tan. I loved total tan and never had any problems. My first experience with zoom tan was horrible. I told the girl i wanted a month of tanning and i recieved a week in which i noticed two...
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5.0
Product
Zoom Tan Customer Care
#1052406
Zoom tan bought my tanning salon. I have been told I can't tan and I can't have my money back. I called customer dissatisfaction with no help at all. Zoom Tan stole my money, treated me rudely. If you call "customer service" and Kate answers you are in for a special...
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Anonymous
Anonymous

Tony Toepfer's home address is 371 Cypress Way W Naples, Fl 34110

Anonymous
Better Customer Service

You just have to go over their heads. Tom G******* is the investor who actually owns Zoom Tan. Tony is the president. Kate and Scott Bogdan and their son Jared just work there...

1.0
Product
Zoom Tan Customer Care
#1047853