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When Total tan was in Auburn N.Y,there was never any waiting.Since Zoom Tan took over there's 5-6 people waitin everytime I go in there no matter what time of day it is.I asked the staff why there is always a line waiting to tan and their reply was because there's only ten standups.When total tan was operating,they had 35 bed's.Don't inderstand why you would put only 10 standups in a place that can hold 35.Good way to lose customer's.

Product or Service Mentioned: Zoom Tan Customer Care.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Mar 26.
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Anonymous
#1461047

Same here and very frustrating

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