Fredonia, New York
1 comment

I took my mom to Zoom Tan for a Mother's Day spray tan. She doesn't own a cell phone.

The store manager told her to just use my number to get registered in the system. I went back for a promotional 'Three dollar Thursday' about a month later and they REFUSED me as a customer even though I showed them the text on my phone. They told me that my cell phone number is now associated with my mother and they won't recognize me as a customer again until I have my mother come back to Zoom Tan and take my number off her profile. They literally REFUSED me as a customer - said it was a new policy from 'Corporate' and there was nothing they could do to help me.

Basically, I had to leave. Who was the marketing genius at Corporate that thought of this ridiculous 'policy'? What about families that share a phone?

People who don't have one? Apparently there can only be one Zoom Tan customer in your household.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Jun 30, 2015.
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Zoom tan is a joke... I learned and went back to Total Tan :)

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