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1.0

This place is a real rip off!!!!!!!

I received a gift certificate for this place. When I went in to the store to use it, I was told all about the packages. I picked the $40 package. I used my gift card, that was for $75 ( leaving me a $35 balance). The sales person made me give them a credit card. When i questioned them on why I needed a card on file ( as I still had a gift card for $35) they stated to me that it was just policy and my card would not be charged as long as I came in and gave them my card for the next month worth of services.

My month goes by, and I come into the store exactly to the day one month later and present my gift card to sales person. The sales person informs me that my credit card has already been charged for the next month...'what?? Ok, I say just credit my credit card and use my gift card to pay...easy right....NOT ...They absolutely refuse to do that.

So, I call their "customer service" department and they also refuse to credit my charge card and accept my perfectly good gift card which still has a balance of $35 to pay for the next month!!!! Customer service person kept telling me that I could use it to purchase "any instore service" but because I gave them my credit card, they would not accept the gift card...huh???

So now I have a gift card worth $35 that zoom tan will not honor and they charge my credit card $40 for services I do not want.

And on top of that I now have to spend my time disputing the charge on my credit card and telling all you nice people how terrible this company is. If they would just have accepted my gift card and not charged my account ( like they promised)...

do yourself a favor and go to ANY OTHER tanning company!!!!!

Reason of review: Poor customer service.

Monetary Loss: $35.

Preferred solution: Full refund.

Zoom Tan Cons: Being lied to, Customer service, Lack of support from 800, Lack of support.

Location: Cape Coral, Florida

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Without question this place sucks. Had similar problem with gift card and they lie and cheat for the money.

Must be to pay for the guy to handle all the consumer complaints they they get.

DO NOT go to this company for anything. Worst company ever.

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