Zoom Tan
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pittsford, New YorkCharged wrongly
Prejudice treatment
Went in to uv tan and spray.i was texted of the $1special today for each.First Heather asked what lotion i used i showed her the bottle she was EXTREMELY rude stated that my lotion contains silicone and double dipping isn't going to work out for me,she said i have a $7 packet you can buy.No thanks i will use wipes after and take the lotion off before i spray.Heather said well unfortunately thats not going to work out for you(Very Snooty attitude) So i uv tanned then gave her my info again to spray,she was just very short and snippy with me i was to uncomfortable to be there So while i was waiting to show her my code again to spray 2 women came in and she NEVER took a coupon or code from either of them to $1 spray and $1 uv ,i have now been waiting 15 min for the internet to load so she could scan my code again i asked Heather if she could bypass or something so im not standing here waiting .She said NOPE NOTHING I CAN DO again very rude and looked down her nose at me as if i were not a HUMAN BEING.I stood there for another 5 min and she couldn't care less..I have been tanning at Zoom Tan 8 plus years and Heather made me feel so uncomfortable to be in that store 7001 Cypress terrace Fort Myers. that i left with out spray tanning and i will NEVER return to Zoom tan again. Heather is BAD FOR YOUR BUSINESS she looks terrible acts even worse shouldn't be working with people.
Preferred solution: Get better employees that treat people with respect
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bee Ridge, FloridaSarasota FL Horrible customer service & dirty salon
- Does not clean the salon properly always miserable
Preferred solution: Find a new manager Gabriella makes people experience awful
User's recommendation: Check out your small local businesses first but do not get ripped off by a long term membership at zoom tan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for a single tan
Credit was not used for a purchase
- Fast service cleanliness
- Love it
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cortland, New YorkMonthly biling
- Customer service rude comments
- It is a scam
- Poor communication
Preferred solution: Let the company propose a solution
User's recommendation: I won't be.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Albany, New YorkComplaint
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer Service
- Location
- Very unfriendly customer service person
Preferred solution: Full refund
User's recommendation: Do not go!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJune refund
Preferred solution: Full refund
Tanning membership
Tanning membership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Amherst, New YorkPoor Customer Service
- No refund policy
- Very deceptive business practices
- Dirty facilities and worse customer service from corporate
Preferred solution: Full refund
User's recommendation: Find a locally owned tanning salon - not Zoom Tan
Speak to someone
Preferred solution: Has to be same amount and date from before closedown
Horrible customer service and policies
User's recommendation: Don’t waster your time or your money
False ads
User's recommendation: Don’t believe their ads
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