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Zoom Tan - Long wait

4.0
Details
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Staff
Value for money
There was 2 locations in Niagara falls they closed one now the wait time is ridiculous i dont understand why you would close a location so your customers have to wait longer
4.0
Details
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Staff
Value for money
#1236920
Took my 15 year old daughter to do a spray tan, due to not having a state ID, because we live in NY, they do not get one till 16 when they get a permit, so we had to do a walk-in, without doing a profile, which this is how the computer system works. I paid $30 for 1...
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1.0
#1236854
I was a very happy member of Total Tan then Zoom Tan took over. I started going to the Liverpool, N Y location for convenience. I’m not a fan of booths to begin with but I thought for 20 bucks whatever. On more than one occasion I was put in a room where there were...
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1.1
#1224702
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Zoom Tan - Complaint

4.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Had an issue with the spray tan. Second time around the machine did not ask to turn around and missed the back of me. Manager made me pay $25.00 due to their error. It was originally 5 now I’m paying another $25.00 just to make it right. She said a district manager was super busy and she left and email and message and the machine doesn’t make errors. Not a happy zoom tan today.
4.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1223498
When Total tan was in Auburn N.Y,there was never any waiting.Since Zoom Tan took over there's 5-6 people waitin everytime I go in there no matter what time of day it is.I asked the staff why there is always a line waiting to tan and their reply was because there's only...
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Anonymous
Anonymous

Same here and very frustrating

#1219575
Continued to charge me even after I cancelled for the summer season. I went back in December and they said I owed 6 months out of the nine and can’t continue service till paid in full . Thank god I lost my debit card months back otherwise they would have had me....
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1.1
#1216071
Tara let go for giving a friend her discount! Was told if she had used her own credit card to pay for it would’ve been different but she was on the clock & allowed friend to use it with her own cc! Wow even retail stores WALMART allows employees days to let family use...
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Anonymous
Anonymous

Wow! That is unbelievable! Yeah give a warning! She sounds like a fantastic worker and good workers are hard to come by especially for Zoom Tan pay 10 bucks an hour so for her...

1.0
#1212839
They robbed and hacked into my account multiple times after I closed my membership. I chose to tan elsewhere because they discriminated against me. I was told because I'm "a female" I tend to be "more messy than a male" and they "found a small piece of paper towel on...
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Anonymous
Sara

The people you were talking to at the 800 number is as high up as you can go. Those people are friends and relatives of Tony the owner, he is well aware of everything that goe...

A little history first. I live in the northeastern part of the country and I have pretty fair skin, I travel to the tropics every Feb or early March to get a break from the seemingly never ending Winter. February of 2018 was no different, I had made reservations at an...
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Anonymous
Sara

Try Allen tan in buffalo next year. I switched there from zoom tan, way better imo

1.5
I liked
  • Most of the attendants
I didn't like
  • Constantly broken beds
  • Hours of operation
  • Poor communication regarding gift card redemption
#1205985
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Zoom Tan - Please close & return the mthly fee of 21.99 to my account .

I wasn't able to close my online account for the pass 2 days. Now I see my checking account has been debited. Please return the 21.99 back to my checking account n closes my UV Zoom account a.s.a.p. Thank you Greco 347-405-0175
#1205457