Zoom Tan

As Customers YES We talk... We discuss the Filth of the Salon.

We discuss the tanning beds not having all working bulbs in UV beds ~ There are maybe 4/5 beds operating only with people waiting to tan??? We discuss spray tanning booths have clogged lines which causes problems with the sprays. The floors and walls are colored sticky with spray solution... The spray rooms also fill the entire salon with spray solution ~ even the bulbs in the tanning beds.

We discuss the employees horrid appearance to be workers and being clueless about any and all question(s) ask. We discuss there being no music in the beds.

We discuss the WARM/Hot temps when you enter the salon ~ do they do this to make us think the bulbs are warmer than they are... "Probably" Why are Specials Never advertised?

Ive been a Customer at Zoom Tan for 14 + years! I never could understand why there was constantly New Staff until, I Personally knew someone who was hired as the Store Manager at Zoom Tan on Pine Island Rd.

& wont ever go back to this Location! The Manager was clearly loved by us the Customers as can be seen in many online Reviews; very dedicated, knowledgeable & this store was always very clean (I Tan at a number of different locations) with, the exception of the days we the Customers personally witnessed her running around trying to clean up the filthy floors, etc.. before opening & had to call her to come in Room 9 one of those mornings to remove Dirty Paper Towel left stuck at the bottom of the Booth & clean it before I got in as, clearly the other Girls dont feel the Customers should or deserve have Clean Booths! I myself had been in Management Positions over 18 years & shed ask advice on dealing with difficult Staff as, her requests for help from Regional Management were either completely ignored, communication was little to none but, from Reviews from Past Staff clearly show thats how they Treat their Employees!

Zoom Tan Work 8-10 hour Shifts alone with No Breaks, they are not allowed to Sit during this time & must Sell, Sell, Sell!

So despite all this & very little explanation Zoom Tan did her Wrong! Zoom Tan needs to do better with who they hire & how they treat them!

I'm an eighty-year-old veteran who had been using ZoomTan for a couple of years. Because of Parkinson's Disease problems, a leg aneurysm that burst and almost took my life, back surgery, and other major medical problems, I couldn't use my membership for several months.

So, they just took three paid sessions I had paid for in advance. I talked to the ZoomTan representative who could not care less and did nothing to help me. Consequently, I did not continue my annual membership for almost 2 years now, costing them $500 to $600 in lost revenue to date, and $300+ each year to come that I boycott ZoomTan. You tell me who the big loser is here.

I will never go back to ZoomTan until they restore the three paid sessions they took from me.

These paid sessions were not like milk...they don't go bad over time. Don McDermott, Miami.

Hi I got a level 3 instant spray tan, when I was done, I looked like I got a level 2, I have done many many level 3 with Zoom and I know how dark I get, this was not a 3 instant, they refused to give me 1 more tan to make up for this tan, they said they looked at camera and said I look like a 3, and its not, Im very disappointed in the customer service and have been doing Zoom tan since I moved to Florida, I still would like to get my level 3 tan and darkness that I have always gotten, please help me resolve this, I dont want to seek out other spray tan companies around me, so I would appreciate if Zoom would make this right, my husband tans there as well. We are loyal customers, Thank You, Lorraine Kane, 262-707-****.

I cancelled my membership online as instructed and received a msg confirming the cancellation. It was noted that I had until the end of the membership cycle to use the tanning services.

Upon attempting to do so, the associate shared that there was an issue and called corporate. I was told that I needed to fill out a form. The form required me to acknowledge and authorize Zoom Tan to debit my car for the monthly membership fee. It was the same for I signed when I signed up fornthe service.

When I indicated that I would not sign something saying that they could take more money, I was told that this was their policy and they wouldn't actually take $. But, they're requiring me to authorize them to do do in order to use the services for the remaining time of the membership that I paid for IN ADVANCE!

I made multiple calls and redirected to make other calls. All I wanted to do was put my membership on a freeze since I could not use it until my new card came in.

I was told to pay the balance but I could not since my debit card was hacked and I had to wait for the new debit card to arrive. This all was a waste of time being told to call here and there!

I did not want to cancel my membership but after all of my phone calls and my time wasted I will wait to receive my new un hacked card and pay my balance which I could not do because I did not have another card and go to a facility that cares about customers. I never thought my card would get hacked and me as a loyal customer from Zoom Tan would be told and passed around.