I had been a member of Total Tan for many years. Zoom Tan took over. They charged me $19.99 package for only 6 minutes. I tried to switch to the $9.99 package and they said that was only for new members. I asked to speak with a manager. They refused to let me. The lady...Read more
I joined zoom tan since they were closing all the total tans. In my area they had opened a really nice new zoom tan that was clean and there was never a wait. They closed that place and then moved it into an old total tan which is about 5 times the size that the...Read more
Blasdell, New York
I was charged for a membership without my permission and they wouldn’t refund me. They don’t care about the consumer and do nothing to make them happy. They don’t care if they keep or lose customers. All they want is their money. They also have coupons they send to...Read more
Zoom Tan - Scam charged for another month
I cancelled my membership and they still charged me for another month. I tried calling and after being on hold for ten minutes it just kept disconnecting.
Zoom Tan - Spray tan
Waiting at the Lockport New York location for over an hour to spray tan! Again! Need more booths. So mad I’m locked into my year! Waste of time and money!
Every time I tried to reach them by phone to find out the life of the bulbs, I get the run around and never get a proper answer to my question. They can't even connect me to the actual place I want to speak with. It's almost like they don't even understand English but...Read more
First I am upset because Zoom tan does not offer beds, they only have stand up booths. I have been tanning all month (Only for 6 minutes because I cant lay down) and seen no color. I bought extremely overpriced lotion for $30 and that was the cheapest one. Im not sure...Read more
I cancelled my services in July. I was still charged for four months before I noticed. I called corporate to discuss the oversight and was fairly confident resolving it would be easy. So, just a blunder, right? Nope..."Its not our problem" said the customer service...Read more
I WAS TOLD THAT I ONLY HAD TO PAY FOR ONE MONTH AND THEY DEBITED MY ACCOUNT WITHOUT MY PERMISSION. THERE WAS NO WRITTEN CONTRACT AT ALL. I I TRIED CALLING BACK NUMEROUS TIMES AND THEY STILL REFUSE TO CANCEL THE USE OF MY CREDIT CARD. I TRIED TO CANCEL AND THEIR...Read more
I didn't like
- I did not like
Just wanted to tan, Total Tan was great, Zoom Tan, not so much. Attempted to tan at Zoom Tan, thought I signed up for one month, but no they are an operation that just keeps charging your credit card month after month even through you only wanted one month. You can...Read more
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