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Zoom Tan - Awful experience

The Rome, NY store is awful. The employees do not care about your experience or tan, just want your commission.. I got absolutely NO color for what I paid!! Ridiculous. The girls don’t seem to know what they’re taking about, don’t ask them any questions. I recently decided to try out HAWAIIAN HOLIDAY’s beds and they have both stand ups and LAY DOWNS... many levels... friendly and CLEAN! Definitely a better place to spend your money..
Company wrote 0 public responses to the review from Oct 15.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1382210
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Zoom Tan - Interior painting project

No answer I need to be able to speak with someone in corporate office
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 04.
#1372870
I went into the Niagara Falls location on 9/24/18 and i was put in the same room i went into on my last visit 9/22/18 and the same lotion spot was on the wall, the floors were a mess and seemed as if they have not been cleaned in days. When there is hair flying around...
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Company wrote 0 private or public responses to the review from Sep 25.
1.0
I didn't like
  • Tanning
  • Customer service
  • Rest of the experience
#1365183
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Zoom Tan - Ridiculous rules

I took my daughter with me hoping she could use one of my spray tans, no. Ok can we buy one, no because she doesn't have her passport with her. I have to use my credit card for a $1 purchase & needed another shower cap for my face & had to use my card again for a 25c purchase. Once in the cubicle naked I realized the barrier cream was empty. The operative said, you should have hollored! I dont think so
Company wrote 0 private or public responses to the review from Sep 18.
2.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1359413
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Zoom Tan - Former Employee of Naples

Not once have I been asked to lie, write a fake review, or been disrespected by ZoomTan or Tony. Their rules and polices are very clear IF YOU READ THEM! Dont sign a contract if you didnt read it...common sense much! I had multiple customers complain about the business, but still came back everyday. If you dont like the way a business is run, go somewhere else. You don't want to give them your ID, phone #, fingerprint..then dont! Very simple.
Company wrote 0 public responses to the review from Sep 09.
#1350839
I have been battling with zoom tan for days now trying to get a resolution to my debit card being charged which I did not authorize and then it caused me to overdraft. Which the fee is 38 bucks so this one charge of19.99 has turned into a 58 dollar fee. I am beyond...
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Company wrote 0 private or public responses to the review from Sep 02.
1.0
I didn't like
  • Misleading ads
  • It is a scam
#1344959
On august 27, I went in to zoom tan ,on Fairmont Ave in Jamestown N.Y. 14701, The room I was put in was very, very, dirty and unsanitary, The girl that just came in was trying to clean them all,And at the same time take care of customers, the girl that worked the night...
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Company wrote 0 public responses to the review from Aug 28.
#1340553
I was just in zoom tan when I discover that my membership was automatically cancelled and it was due to a compromised debit card that the payment was coming out of. I was told a text message was sent and that I had 2 month to rectify this issue, which I did not...
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Company wrote 0 public responses to the review from Aug 22.
1.4
#1336282
Absolutely filthy although there is a mop bucket filled with blackish water. Floors in booths have hair and dust balls every sessions ive gone. Have never seen a staff member wipe anything down. Needless to say i have cancelled my membership
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Company wrote 0 private or public responses to the review from Aug 16.
Anonymous
Kiah Sugrue

I joined because I got in when the memberships were low and when my debit card card that I had tied to the account got compromised they cancelled my membership and wouldn't al...

1.3
#1331069
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Zoom Tan - Rip off ! Awful awful company

Customer service wont do anything. Sends you to an answering machine that ONLY TEXTS BACK. Argues with you, And takes your money!!Do not fall for their cheap deals. You wont even get tan ! Horrible. Rip off, paid for a month ahead of time just to cancel my memership... is stealing. Hate this company.
Company wrote 0 public responses to the review from Aug 15.
1.0
Details
Price Affordability
#1330452