Zoom Tan

I cancelled my membership online as instructed and received a msg confirming the cancellation. It was noted that I had until the end of the membership cycle to use the tanning services.

Upon attempting to do so, the associate shared that there was an issue and called corporate. I was told that I needed to fill out a form. The form required me to acknowledge and authorize Zoom Tan to debit my car for the monthly membership fee. It was the same for I signed when I signed up fornthe service.

When I indicated that I would not sign something saying that they could take more money, I was told that this was their policy and they wouldn't actually take $. But, they're requiring me to authorize them to do do in order to use the services for the remaining time of the membership that I paid for IN ADVANCE!

I made multiple calls and redirected to make other calls. All I wanted to do was put my membership on a freeze since I could not use it until my new card came in.

I was told to pay the balance but I could not since my debit card was hacked and I had to wait for the new debit card to arrive. This all was a waste of time being told to call here and there!

I did not want to cancel my membership but after all of my phone calls and my time wasted I will wait to receive my new un hacked card and pay my balance which I could not do because I did not have another card and go to a facility that cares about customers. I never thought my card would get hacked and me as a loyal customer from Zoom Tan would be told and passed around.

Hi. I was a member at zoom care in Clifton park New York.

For a short time.i had a membership. On may 26. 2022. They closed up.and was told it wasnt gonna open up.

Was told to call and cancel my membership. I just found out today. That your still taken my 55.00 a month. Not sure whats going on.i called zoom tan customer service number.

After talking to girl she said oh I cant help you you need to text zoom tan customer service. I said your customer service ! She said yes but for problems you next to text them the problem and they will text you back. I said you kidding you been taken my money since may 2022 and i have to text!

She said yes they will get back to you not sure how long but they will. Still waiting!!!

Not giving them any ratings. Now I see why lots of them closed.

I have been Zoom Tan member for over 10 years and was paying approximately $30 per month for combination of spray and UV tan. Within past six months Zoom Tan raised rates to over $60, double what I was previously grandfathered in for.

Although the rate increase was excessive I do understand that rate is somewhat market competitive given their tanning machines performed properly. There have been two incidents within the past three months where the spray machines have malfunctioned and I had to go home and shower and reapply all lotion and makeup to avoid being splotchy. I contacted Customer Service to request refund for month which given that I have been customer for as long as I have would be appropriate.

For $60 I should never encounter malfunctioning machines and in the event I do there should be compensation for my time. I will be shopping for alternatives for Zoom Tan at this point because there Customer Service and machines are subpar.

Went into tan after 38 years at the same location and was informed my membership price was being jacked up. I was told I would be texted.

I never was. I showed the district manager that I never received any text the reason why I canceled immediately is because I was charged the new rate without being notified directly out of my checking account Without my consent In case corporate doesnt know thats called stealing from your loyal customers I wiil who persuade customers away to other tanning locations that dont steal from their customers. After 38 years of going to the same location, purchasing your high price lotions, and still paying during Covid, you feel the need to steal its just bad business and someone other than your customers should inform corporate of that, you are greedy and shady for taking money out of peoples accounts without notifying them. To the stupid corporate people that made that decision, you will never see another dime and I will be sure to sway people away, and it will affect your bottom dollar for your poor decision making and shifty stealing.

Normally I would say best of luck, but I hope with all my heart this affects your bottom line dollar and I will do whatever I can to make sure whether its one person or a 1000 people that stop going there because I will informed them that you steal. So on that note Ill be the guy in the parking lot informing customers the pricing and locations of other salons in the area that they can be loyal too. If you are stealing from your customers I can only imagine what youre doing to your employees.

Im just glad Im at a point in my life I dont have to worry about corporate pigs that will stick it to their customers and stooge their employees out just for their own greed, Covid is not an excuse anymore, we supported you and were loyal When we werent allowed to go into the salon during Covid. At the end of the quarter or the end of the year If your dollar amount keeps going down please put this email up on the screen and show the rest of your company that you made a stupid mistake by ripping off your loyal customers.