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2.8

This morning I received a usual text message that I receive in regards to a $3.00 spray tan. I love Zoom Tan's spray tans and have never had any issues.

The text message I received said exactly this "$3 Thursday Sale at all Zoom Tans! All UV Tans for only $3 plus other $3 Spray Tan deals!" I drove to my local Zoom tan where I was greeted and I presented my text. The nice girl tried to find code however did not seem to find it. So she called her representative who said it was if you buy one full prices spray tan, you receive the other for $3.

She asked since the text did seem misleading if I could have the spray tan for $3. They told her no and then hung up with her. She apologized and then I asked for the Zoom Tan customer service line. I called and the women I spoke with from Customer Service was rude and did not help at all.

She said "We are only able to have so many words per text, and lots of people are able to understand it." I told her that as a manager myself and if a price is misleading like the text I received I give that customer the price to make them happy and set up to our good company standards. She just kept talking and would not let me put any words in. So I was so frustrated with her not able to help me or even provide me with a discount.

I just hung up on her. I have never seen a companies customer service so useless in helping make a customer happy.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

Location: Buffalo, New York

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Guest

I have received the same text. I was not aware if was a buy one get one for $2.00 I'm glad I read this as I was planning to go get my 2 dollar spray tan.

Guest

This is the exact message I received below.

How is is wrong to assume I will get a $3 spray Tan????

See message:

$3 Thursday at all Zoom Tans

$3 Spray/UV tans

8-25-16 only coupon: zoomtan.com/3t Forward to friends/social media Reply STOP to opt out

Guest

She is complaining about $20-30 not $3

Guest
reply icon Replying to comment of Guest-1186400

I received the same email this morning.

Had just taken off my makeup and was headed to Zoomtan for my $3 spray Tan.

Guess not!

Thanks much my for your post!!!!

You saved me from wasting my time.

Guest
reply icon Replying to comment of Guest-1203545

It was $3 sprays today.. Lol this post is 2 years old...

Guest

Stop just stop, your complaining about $3 seriously.

David Lugin

Guest

How in anyway is "$3 Thursday Sale at all Zoom Tans! All UV Tans for only $3 plus other $3 Spray Tan deals!" misleading?

They clearly stated that the spray tan deal running that day was "OTHER SPRAY TAN DEALS".........I also receive text messages for Zoom Tan spray tanning deals and have always been very happy with them. Yes, sometimes the sale is better on certain days than other days, but that doesn't mean you can hold a company hostage in order to give you the deal YOU WANT! If you don't like the deal they're running, then don't participate in it. You're lucky that they're even offering you any deal at all.

I'm worried that with all the grief this company is receiving from people like you that they won't offer these deals at all anymore because you get so spoiled by their deals that an offer that isn't as good to you makes you throw a fit and write a review like this........it's just sad that the expectation for company's nowadays is to bend over backward and take it from abusive customers like you and I'm worried that you will ruin it for the rest of us. I've never felt mislead by this company and it's sad that people lie so much to get what they want.

Guest
reply icon Replying to comment of Guest-906469

Clearly a Zoom Tan employee or the president. Oh wait, it can't be the president because he is a useless and illiterate ***! Haha!

Guest

I had the SAME experience yesterday ! RUDE customer service and even the manager of the salon I went to was standoff-ish and rude !

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