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I was trying to cancel my membership for months, now you can only do it online and then you have to have the same exact id number as when you started and I had got a different id so I make it into the store change it. Then I went to try and cancel again and it says I owe money.

So I contact them explaining I havent tanned in months and have been trying to cancel it so the person I talk to goes in charges me for 3 months and then says ok now you can cancel it REALLY ?

This place is the worst and has the worst customer service and will do anything to rip you off. I advise to use a different tanning salon.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $44.

Zoom Tan Cons: Poor refund policy.

Location: 76 Chestnut St, Oneonta, NY 13820, USA

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