State: Florida Product: Zoom Tan Membership Clear all filters (0 of 81 reviews match)
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Zoom Tan - Long wait

You always send email about discount and holiday specials it would be nice if you sent a email saying how you closed local salons down before people sign for your membership !! 45 minute wait for a spray tan because they decided on Naples to close 2 of them recently! Really should of never bought a year membership and it is off season! Wait till season wait will double
1.0
Details
Diversity of Products or Services
Product
Zoom Tan Membership
#1092328
I need help on getting out of EFT monthly.Can someone help Please ??? I bought a membership last Sunday as my other expensive salon package was expiring Wednesday. It said No Cash on the door. So I went in a bought a month. The following day I recieved a text via...
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Anonymous
Anonymous

Good luck getting this resolved in any way that doesn't end with you being screwed. Zoom Tan is purposefully misleading with their marketing and payment options specifically t...

Anonymous
Anonymous

All cancelations are actually really easy & at your convenience. In order to cancel (at any time as long as it has been 10 days since you signed up) all you need to do is vis...

2.1
Product
Zoom Tan Membership
I liked
  • Price
I didn't like
  • Getting ripped off
#993822
I chose that location because of the proxcimetry to home and work and not a location miles away. As a former business owner this is very poor business ethics and a horrible way to treat your paying customers. I had been pleased with Zoom Tan up until this point. Zoom...
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Anonymous
Anonymous

For a former business owner you spelled proximity wrong and you should know that landlords raise leases. there are tons of other locations to use in Naples?

Anonymous
Anonymous

Because the open new stores and then close others, that way people think they are getting bigger

3.6
Product
Zoom Tan Membership
I didn't like
  • Getting ripped off
#894263
Awful business.I paid for a year membership july 1. July 25 i get a text that the one I've used for almost 8 yrs is closed! They wont refund my money and said, "theres one 15 miles away"! I would never have paid for a year if i was told they were closing. I should have...
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Anonymous
Anonymous

Which one closed, has to be a Florida location, did you ask for your money back? Why did they say they closed? How close are you to another location? I'm sure customer service...

Product
Zoom Tan Membership
#889078
When I signed up for a promotional 15 month membership I was told by the store employee that if I needed to move I would be refunded the unused months.She actually called the central office to confirm the policy. When I went back after 6 month asking to cancel I was...
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Product
Zoom Tan Membership
#812928
I have had a membership for 2 yrs in Lockport Ny.I now am staying in Delray Beach Florida from November till end of April. There are NO Zoom tanning services in Delray Beach. If u don't plan on opening one here why can't I pay a $5 monthly fee for the months I am...
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3.4
Product
Zoom Tan Membership
I didn't like
  • Not one in delray beach
#796472
I used Zoom Tan for about a year and never had an issue with billing, products or customer service.I canceled my membership about 2 months ago because I thought the solution was drying my skin out. After two months of pale and dry skin, I realize they solution in the...
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Product
Zoom Tan Membership
#792175
I went in to the Naples store #50 which is at 1993 Tamiami Trail North on Dec 10, 2015 and was offered a free bottle of lotion and some discount for the rest of the year if I prepaid my account for the year. I When she rang it up she charged me for the "free bottle"...
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Anonymous
Anonymous

Lol. No. Tony is the owner. Get your facts straight before you go running your mouth over $6. If you can't afford to let that $6 go then you shouldn't be tanning.

Anonymous
Anonymous

Yes Zoom Tan over the $6 of my money that wasn't yours to take. That you overcharged me for and should have returned to me. Once I went ahead and paid the rest of my year rath...

1.0
Product
Zoom Tan Membership
I didn't like
  • Getting ripped off
#756572
I have tried on multiple occasions to quit my membership with this company. I've even done as they instructed and went into one of their salons to cancel. They are still charging me for their service which I've only used maybe one time. Now I read online about all the...
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Anonymous
Anonymous

Also write a written complaint to the NYS attorney general office, this location and zoom tan will be shut down and/or fined by the state.

Product
Zoom Tan Membership
#677184
Fraudulent text offer on daily special - so i logged on to my 'account' and sent a message stating for them to cancel my monthly membership because of my disappointment in their misleading daily 'offer'. Today I got a text to please call them. I called, they claimed to...
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Anonymous
Anonymous

You people are complaining are about as smart as a rock!!! REALLY? It's not Rocket Science. Anytime, at any place when you have your credit card being automatically deducte...

Mary2015
Mary2015

MY customer service person Stephanie took care of my credit card problem within a couple of hours.

1.3
Product
Zoom Tan Membership
#564745