Zoom Tan - False Advertising - poor customer service

193 of 206 Zoom Tan reviews

I signed up for the monthly unlimited spray tan for $39.99 a month (as advertised on their store front) Pic below as evidence.The 2nd month they charged me $49.99, when I went in they claimed that they changed the promotional rate, even though the sign outside still advertised $39.99.

I asked them to just give me a credit on my zoom tan account, which I can only use to buy their product - not even back on my card.

They would not honor it the price as advertised, very frustrating.They would rather lose me as a client long term, than retain me and honor their pricing not very smart business practice.

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$10
Product or service
Tanning Membership
Review category
Health and Beauty
review #502357 by

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Helpful? 21 Yes 21 1 No 1
Had the same issue 5 Yes 5
193 of 206 Zoom Tan reviews
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keepyocustomershappy

Oct 17, 2014 #886120

Do you have an actual contract where you were locked in at the $39.99 rate? Even if not, if the signage says $39.99, they should honor what they are advertising, especially to keep a customer.

2 1 Reply
CV

Oct 17, 2014 #886105 Syracuse, New York, United States

The one in N. Syracuse NY has friendly people working there. They do need to change their bulbs though.

2 1 Reply
KK

Jul 04, 2014 #836072 Erie, Pennsylvania, United States

I am a client at the Zoom Tan in Erie PA. horrible customer service! Almost every time I've been there I have had to wait an unreasonable amount of time. Or the employee has been RUDE and or has NO CLUE! It is far too much of a work load for one person to handle. Come on Zoom Tan step up to the plate put another employee on to provide service that we are paying for. Stop being so greedy!

3 0 Reply
Jodi

Aug 10, 2014 #854285 Syracuse, New York, United States

Zoom is owned by Tom Golasonio, a billionaire. Word in the business world is that he just opening these zoom tans for a tax write off.

5 2 Reply
Anonymous

Apr 27, 2015 #977348

yes it is

1 0
Anonymous

Nov 05, 2015 #1058724

Then stop going there if you hate it so much!

0 1 Reply
Anonymous

May 19 #1161820

Omg Tony

2 0 Reply
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