First I am upset because Zoom tan does not offer beds, they only have stand up booths. I have been tanning all month (Only for 6 minutes because I cant lay down) and seen no color.
I bought extremely overpriced lotion for $30 and that was the cheapest one. Im not sure who buys $100 lotion thats insane.. regardless I started my membership at the end of November. I went in today December 27th to cancel my account and was not told I was charged another month.
I would not have tanned today if I knew that it was being charged on next months bill. I am going on a cruise and wont be tanning the entire month of January. I was told I need to cancel online so i cancelled around 11:30 am and checked my bank account and was already charged $10.99 for January at 3:12 am.. no one informed me..
When I tried to call customer service I talked to an automated person and then waited for 30 min to talk to a real person who just told me "you can come back and tan after its been cancelled for 10 days" .... I dont have time to come back nor do I want to. I would like a reimbursement.
I understand its only $11 but I was not informed that I was even charged for the month of January until I checked my bank account and when i asked to cancel in the store before i tanned I wasnt informed that this session would be on the next bill. I work in customer service so i get that no one really cares, but just wanted to let you know I wont be returning and will advise my friends to bring their business elsewhere.
Product or Service Mentioned: Zoom Tan Membership.
Reason of review: Pricing issue.
Monetary Loss: $11.
Preferred solution: Full refund.