I recently read a complaint by another consumer regarding zoom tan's billing practices and i felt compelled to share my story also.I was informed I needed to cancel in person before the 20th of the month, I went into the store on the 15th of may and asked to cancel, the girl at the desk said "ok" and typed something into her computer, I asked "is there anything else or does this take care of it/' she said it was fine and everything was good.
I then noticed a withdrawal of 39.99 from my account june 4, i called and they said i never signed the paperwork, I said the girl said i was ok with a verbal cancellation and never gave me any paperwork. They said I needed to discuss with her, which I did on two different personal visits to the store. I was assured she would call corporate and set it straight. I again called corporate and they knew nothing of the situation.
They were supposed to review my account and get back to me. I has been over a week now and after repeated phone calls, no one will help me and it appears I will not be getting my refund.
I do not think this is anyway to run a business and I am filing a complaint with the BBB as well.Do not use zoom tan as they will take any excuse to get your money and make it very difficult to cancel membership.
Review about: Zoom Tan Membership.
Monetary Loss: $39.