I recently read a complaint by another consumer regarding zoom tan's billing practices and i felt compelled to share my story also. I was informed I needed to cancel in person before the 20th of the month, I went into the store on the 15th of may and asked to cancel, the girl at the desk said "ok" and typed something into her computer, I asked "is there anything else or does this take care of it/' she said it was fine and everything was good.
I then noticed a withdrawal of 39.99 from my account june 4, i called and they said i never signed the paperwork, I said the girl said i was ok with a verbal cancellation and never gave me any paperwork. They said I needed to discuss with her, which I did on two different personal visits to the store. I was assured she would call corporate and set it straight. I again called corporate and they knew nothing of the situation.
They were supposed to review my account and get back to me. I has been over a week now and after repeated phone calls, no one will help me and it appears I will not be getting my refund.
I do not think this is anyway to run a business and I am filing a complaint with the BBB as well. Do not use zoom tan as they will take any excuse to get your money and make it very difficult to cancel membership.
Product or Service Mentioned: Zoom Tan Membership.
Monetary Loss: $39.