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Nothing happened, texting regarding your cancellation policy that if u cancel you have to pay extra $10,00 to rejoin. What the heck kind of policy is that? I just wanted 2 cancel for october as i will be gone most of the month. Why pay a month for nothing. Im a regular...
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#1102475
Great Job, Zoom Tan, your greed and deceitful business practice has brought an injustice to the tanning industry.Your need to buy up all the competition and lie and deceive customers to save your own *** is a horrible way to do business but little do you know,you cant...
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#1101903
Had issues several times I went in and they had issues with the machines not working sat 45 min to then be told to go to another location several times I went and they were on the phone with customer service on a different day I came the machine only sprayed the front...
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#1101126

Zoom Tan - Denied Service

Zoom Tan
#1100753
1.0
Details
I was denied service and unable to sign up for an account because I didn't have a drivers license with me. I had a passport and picture of my license on my phone but still denied service because they claim its company policy you must have a drivers license. What about the millions of people without a drivers license like most people who live in major metropolitan areas like NYC.
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Customer service
Discounts and Special Offers
Product or Service Quality
Staff

Zoom Tan - Aweful!

Zoom Tan
#1095352
1.0
Details
It is absolutely ridiculous that Zoom Tan only offers the 9.99 membership to new members. No one told me that when I cancelled my membership less than a year ago, that I wouldn't be able to get the 9.99 package back. The way Zoom Tan does business is absolutely appalling. Stay away!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Zoom Tan - Long wait

Zoom Tan
#1092328
1.0
Details
You always send email about discount and holiday specials it would be nice if you sent a email saying how you closed local salons down before people sign for your membership !! 45 minute wait for a spray tan because they decided on Naples to close 2 of them recently! Really should of never bought a year membership and it is off season! Wait till season wait will double
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Diversity of Products or Services

Zoom Tan - Military not Welcome

Zoom Tan
#1068626
2.0
Details
Apparently, an active Military ID is not an acceptable for of ID. Only in corporate America.
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Customer service
I have been with total tan for 14 years. They've changed over to zoom tan they suck. I only go because the laydown beds. I go in tonight September 14, 2017 To find out that almost all the laydown beds I use are broken. $50 a month to get something you do not want. I...
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1.1
#1100934
DHA was approved by the FDA back in the 1970s as a tanner, but only for external use. At first, it was only used in self-tanning creams. Spray tanning booths, which spew the chemical into the air, weren't envisioned, and that's where the danger lies. The FDA warns that...
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Anonymous
Jjbean

You are quoting "possibilities" but where are the studies and statistics?

1.0
#1091505
I was told my membership is canceled. Then I was billed $4.99 monthly for 1 1/2 years. I tanned one time and tried to cancel. I was told I had to forfill my six months. Then they charge me $4.99 a month to freeze the account. After realizing it's pretty impossible to...
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Anonymous
Anonymous

They are really bad. Be sure to tell your friends and family how bad they are. Also, you might want to post a bad review on some other websites like Yelp and Google. People ne...

1.0
#1089979
Hailey was of no help...not only did she indicate she was the supervisor and manager and its just to bad you do not have access to a computer....that's the only way we could cancel your membership.. We have thousands of customers and we are not able to notify them of...
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Anonymous
Anonymous

They don't care. They just want to get that credit card so they can keep hitting it over and over again. If you use their services or not, if you're happy or not, they really ...

I didn't like
  • Very unfriendly customer service person
#1082526
Tried to call..got hung up on...
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Anonymous
Anonymous

Zoom Tan customer service is the worst in the world. They most likely will not give you your money back. They say their policy is not to give refunds which means, "***, we've ...

4.0
#1080414
I feel there booths are much stronger than total tans. They are very powerful. And the employee took the time to explain everything to me in great detail. I'll most likely only go to zoom tan from now on.
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Anonymous
Anonymous

These fake reviews posted by Zoom Tan are so easy to spot. They must really think that everyone is an *** to believe that any of their fake reviews are real. They are very poo...

3.8
#1079185
I have to say that the manager of this Salon is the most insolent and confrontational representative of a salon ever! Horrible service from her! I was very surprised at this after having waited patiently in line for almost 25 minutes. She put a fake smile on and tried...
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Anonymous
Anonymous

Zoom Tan sucks. I really can't believe anyone goes there, there are so many bad reviews about them! Tell your friends how bad they are!

1.0
I didn't like
  • Service
#1072794