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1.9 Based on 127 reviews
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  • Customers like
    • Not happy gift and ended up being a disappointment 2
    • Poor girl sweating to death trying to be pleasant 2
    • Tanning booths 2
  • Customers don't like
    • Getting ripped off 9
    • Being lied to 7
    • Customer service 7
  • From mobile
  • 17 hours ago
  • #926560

Tried to cancel! They screwed up the process. I'm out of state and they say I have to come in to prove who I am! Awful customer service.

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I was a sun tan city customer and had no issues with them. Since zoom tan has taken over you get a different story every time you walk through the door. I was sold a membership that does not include what I was told it did and was told by Kate in customer service that she didn't believe me. I now have a year membership with a company that does not care if their customers are lied to or unhappy as long as they have their money. They don't even try... Read more

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*****While I may not agree with every single little thing Zoom does, it is a great place.***** ***** Just wake up and pay attention, and there will be no issues!***** *****It is so easy to tan there. Start or stop a membership. Everything is written out for you, and explained in a simple manner.***** Work there. The pay is good. Benefits are available. Bonuses. Contests. Great people. No job or company is going to be perfect. You get out of it... Read more

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I've had it with Zoom Tan! I had to cancel my membership with them after they took over Sun Tan City. I don't know how it is legal for them to just come along and start billing me for a membership I had cancelled with someone else. But, they had started billing me and caused my bank account to over draft. After a lot of phone calls and arguing with both Zoom Tan and my bank. I have finally got that settled. But, you know what? Those buttholes... Read more

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Zoom Tan offers probably the worst spray tan I've ever had. I looked like a blotchy carrot. The image is not me, but it's funny and shows just how I felt. I was a blotchy, orange, sticky, and stinky mess. And if that wasn't bad enough, that stinky orange goop came off on everything. It was all over my car seat, steering wheel, dress, bed, purse, my couch, my husband, all over everything. I called for a refund and found out that Zoom Tan has a... Read more

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I used to tan at Zoom Tan. I started out UV tanning but, when people started posting all those horrible selfies of skin cancer I decided to switch over to spray. But, that was always a cold and annoying experience that left me blotchy and orange. Not to mention that I was always smelly and sticky afterwards. I am naturally a very pale redhead. I always felt like I was too pale if I didn't tan. Which is something Zoom Tan uses to great effect in... Read more

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  • From mobile
  • Sep 24
  • #924934

Girl at counter was clueless about anything we asked. Picked up a phone for every single question. Then they refused to let my daughter buy a membership and tan because she didn't have a state issued ID to prove her age, but we had her county school ID and birth certificate showing her age! And yes we were following state law btw! When I called the corporate # the lady was extremely rude!!

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I've been both a customer and an employee of Zoom Tan. Thankfully, now I am neither. But, If you want to know what is wrong with Zoom Tan it is all because of one person, Tony Toepfer. Tony is the president of Zoom Tan and is one of the craziest and most paranoid people I've ever met. He is so afraid that a client or an employee might somehow cheat him out of a nickel that he makes his clients tie their tanning account to a cell phone, a credit... Read more

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I quit tanning at Zoom Tan because I got sick of the constant sales pitches. If you want to know what it's like, they recently posted this video on their Facebook page. https://www.facebook.com/ZoomTan/videos/1198561930165570/ Imagine getting a freaking sales pitch like that every time you want to go tanning. It gets old real quick. Not to mention that half the time you want to tan they're running some sale so that the salon is full of people... Read more

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I know Tony Toepfer from back at Helios. I am frankly not surprised to see all these negative comments about Zoom Tan, since it is his company. The guy has quite the reputation in the industry as an unscrupulous ***. I hear from others that have run into him in recent years that he is supposedly peddling a new Salon Management Software package called Hyperion but that it has been around 8 or 9 years that he has been talking about it and it's... Read more

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